Shipping products in the Cotec store - key information.
1. Shipping methods.
Personal pickup - free of charge. After choosing this Shipping option, we will inform you about the collection date by e-mail and / or phone. Pickup address: Partyzantów 11, 41-200 Sosnowiec, Poland. If in doubt, contact us at [email protected] or +48 600 994 312. DPD courier - shipping costs below.2. Shipping costs and time.
2.1 Shipping country: Poland
- FREE DELIVERY.
- Shipping time from the moment the order is placed - 5-10 business days.
- Shipping time from sending - 1-2 business days.
2.2 Shipping country: Czech Republic, Lithuania, Germany, Slovakia, Hungary.
- Orders over € 199 - FREE DELIVERY.
- Orders below € 199 - shipping cost € 20.
- Shipping time from the moment the order is placed - 5-14 business days.
- Shipping time from sending - 2-4 business days.
2.3 Shipping country: Austria, Belgium, Denmark, Estonia, Finland, France, the Netherlands, Spain, Luxembourg, Latvia, Romania, Slovenia, Sweden, Italy.
- Orders over € 199 - FREE DELIVERY.
- Orders below € 199 - shipping cost € 20.
- Shipping time from the moment the order is placed - 5-14 business days.
- Shipping time from sending - 2-5 business days.
2.4 Other countries: if shipping is not possible due the COVID-19 or other obstacles the order may be cancelled - in this case the money will be refunded immediately.
- Orders over € 199 - FREE DELIVERY.
- Orders below € 199 - shipping cost € 75.
- Shipping time from the moment the order is placed - 10-14 business days.
- Shipping time from sending - 4-8 business days.
- For orders outside the European Union, additional customs fees may apply depending on your country and applicable law. If you are unsure of these costs, please check with your local Customs Office for more information before placing an order.
3. Shipment tracking
After sending the shipment, we will send a confirmation of the order, along with a link where you can track your package. Sometimes the monitoring system needs several hours to register a shipment.
4. Shipment arrived damaged.
This is not a common situation but it can happen. In the event that the package arrived damaged, ask the courier to write down a damage report. If for some reason this is not possible or you find damage after delivery - please contact us: [email protected] or +48 600 994 312. Do not worry, we will not leave you with this problem and we will find a satisfactory solution.